- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What our clients say about us?
Reviews and comments from our satisfied customers
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Vivian was very great and friendly. She helped me, and so did Chris. Treated me like family and will recommend this place to everyone! -
I have five cars that you guys service, and I would never go anywhere else. I always feel great leaving your place.
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Everybody in the service department is great, Mark explains your car repair issues in a detailed manner and always is able to give me a rental car when needed. Mark is a great asset to your company. Ashley introduced herself to me at my last service appointment, seemed friendly and gave me information on the loyalty program. I purchased my Lincoln at Bristol Motor Cars and I have been very satisfied with my purchase and the service department. I cannot think of anything that needs to be improved.
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I appreciate letting me talk to mechanic as I thanked him and he told me what to do. I've been ripped-off enough at other mechanics so you know how much I'm grateful for you !! Then there's the waiting area which is comfortable. It's like I'm being spoiled actually!
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The complete honesty and genuineness of all.
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Love everyone...grateful to have a reliable. reputable dealership to depend on!
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You are like family always comfortable while waiting for car. Girls in office are friendly. Never had a problem after service was completed.
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Called spoke with the service manager about my car I voiced my concerns the service manager told me to bring my car in and they would get right on it and check it out very nice establishment very nice people that work there I'm glad I bought my car there and I will also continue to have my car serviced there very comfortable feeling always courteous always smiling it feels like I've known them for years I thank Bristol Motors very much!
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Great mechanics and service department!
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I called the service department Friday and spoke with Ashley regarding getting my oil changed. I explained I had issues with a previous mechanic. She was very empathetic and insured me my car would be in good hands!
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I was in for service last week and it is always a pleasant experience, Mark gets the job done quickly and efficiently, Ashley is the new service receptionist and was so kind and signed me up for their new rewards program. Bristol Motor Cars has such a friendly staff, I wouldn't want to go anywhere else.
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I stopped in on the off chance they could take my car for service. Not only could they , but it was done quickly. I was in and out almost before I knew it. Thanks for the good service quickly done.
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I stopped in last week to the service department to get some information about getting some work done on my car. I was greeted right away. The young lady who helped me was very friendly polite and very knowledgeable.